I want to read some reviews before I order!
You can view our latest site reviews by clicking here. We also have reviews on our product pages, although not all products have been reviewed yet. If you've received a product from us and love it, please consider helping other customers out by leaving a review.
Where is my order confirmation email or I think I am missing an email/reply?
Please check your junk/spam folder! Unfortunately we have issues with some customers not receiving emails from us as they are going into their junk emails. Please check this folder in your email account if you are missing an email from us.
Can I have the tracking information for my parcel?
Once you order has been shipped, you will receive an e-mail confirming the dispatch with tracking information. This is sent automatically from our system. Please check your junk mail if you have not received this. Any problems, just get in touch.
I’m not sure what I want and I need some style advice!
No problem! We love fashion and have loads of experience, so please contact us.
A lot of sizes and colours are available on your website, are they all in stock?
Unfortunately it would be impossible for us to keep every size, fabric and colour option in stock! however if your choice is out of stock it can be produced for you which takes around 10 weeks.
If your first choice is out of stock and would need to be produced, we will contact you straight away and check you want to go ahead or would rather take a different option.
How long does delivery take?
Whilst some items are held in stock for immediate dispatch. This means that for UK orders delivery can take up to 2 weeks, for the rest of the world please allow around 3 weeks. You can see information on this on each product page, if your chosen item is not available for immediate dispatch there will be some text stating this. For more information, please see our delivery page.
How do I find out more information about products?
You need to know all the info before you decide to buy! Which is why we have tried to put as much detail as possible into our product descriptions. To see these, scroll to the bottom of the individual product pages.
You can also view our size chart to see more information on sizes and measurements.
If you still do not find what you are looking for - contact us! We are here to help.
How do I know what size to buy?
Most products have a size chart to guide you on the specific product page.
To view our size charts, click here.
If you need any help don’t hesitate to contact us.
When will my order be dispatched?
We work hard to ship all orders as quickly as we possibly can! If goods are in stock, dispatch will be the same day if possible. If your items need to be ordered in from Germany, then they will be dispatched around 10 days after you place your order.
What do I do if I need help with tracking the delivery or getting my parcel?
Whilst we will always do our best to help you, we may not always have access to any further information. So if you need more information on tracking your parcels location or arranging delivery, it is sometimes best to go straight to your courier or local postal office/service with your tracking number and ask them for more information.
They will be happy to help you! If you have any other questions of course you can contact us. too.
Do I have to sign for my order on delivery?
Our delivery service will require signature on delivery and will attempt delivery to your specified delivery address several times. If you are unavailable to receive your delivery they will leave instructions for you to collect the package(s).
If you are expecting your order but you have not yet received it. Please contact your local post office/service for more information. They will also be able to help you arrange re-delivery should you have missed the first attempt.
If you fail to collect within a week then the items may be returned to us. Re-shipping can be arranged but is chargeable. Should you not wish for the item(s) to be re-shipped then the return will be treated as a return.
What do I do if I wish to return an item?
Return to Bob Reyers 13334 Polo Club Road, #244, Wellington, Florida,33414 Wellington, FL 33414.
Please check out our returns policy here.
Where's my refund?
We will always process returns as quickly as possible, however; when returning from overseas, please bear in mind that it can take a while for your parcel to reach us. We recommend that you always obtain proof of postage and that you check the tracking information for your shipment for an estimation of when it will arrive back at our offices to be processed. Once your return has been processed you'll receive notification via email.
Please be advised that refunds can take up to 7 working days depending on your method of payment. If after this period your refund has not arrived, we recommend contacting your payment provider directly for future assistance. If you need a copy of the transaction, please just let me know. If you require proof of refunded transactions to assist with this, then please let us know and we will be happy to help.
Thanks for checking out this page. Still need help? Contact us by clicking here.